Crucial conversations tools for talking when stakes are high
Record details
- ISBN: 9780071415835 (electronic bk. : Adobe Digital Editions)
- ISBN: 0071415831 (electronic bk. : Adobe Digital Editions)
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Physical Description:
electronic resource
remote - Publisher: New York : McGraw-Hill, [2009]
Content descriptions
General Note: | Title from eBook information screen. |
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Foreword -- Acknowledgments -- ch. 1. What's a crucial conversation? : and who cares? -- ch. 2. Mastering crucial conversations : the power of dialogue -- ch. 3. Start with heart : how to stay focused on what you really want -- ch. 4. Learn to look : how to notice when safety is at risk -- ch. 5. Make it safe : how to make it safe to talk about almost anything -- ch. 6. Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- ch. 7. STATE my path : how to speak persuasively -- ch. 8. Explore others' paths : how to listen when others blow up or clam up -- ch. 9. Move to action : how to turn crucial conversations into action and results -- ch. 10. Putting it all together : tools for preparing and learning -- ch. 11. Yeah, but : advice for tough cases -- ch. 12. Change your life : how to turn ideas into habits -- Endnotes -- Index. |
System Details Note: | Requires Adobe Digital Editions (file size: 2310 KB). |
Search for related items by subject
Subject: | Interpersonal communication Interpersonal relations |
Genre: | Electronic books. |